This page was last modified on 25-05-2020.
We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this information and how we improve your user experience. That way you understand exactly how we work.
El Ramla Hamra respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
Purpose of data processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data
Access your personal data
Your personal data are mainly processed by El Ramla Hamra. In order to process your order and to make the website work correctly and safely, it may happen that we share your personal data with third parties. We require these third parties to handle your personal data with the greatest care and we limit this to an absolute minimum. Think of our payment provider (s) and the carriers that we work with. We do not provide your personal data to other parties that are not directly involved in the execution of the agreement that you conclude with us, except after your explicit consent, or when any legal provision obliges us to do so.
Payment processors We use our payment provider (s) to handle a (part of) the payments in our webshop. Processed is your name, address and residence details and your payment details such as your bank account or credit card number. The payment provider has taken appropriate technical and organizational measures to protect your personal data. The payment provider reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the payment provider services for which they engage third parties. They do not store your data for longer than is allowed by the legal terms.
Shipping and logistics If you place an order with us, it is our job to have your package delivered to you. We use the services of various carriers to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with them. The carrier only uses this information for the purpose of executing the agreement. In the event that the carrier engages a subcontractor, the carrier will also provide your data to these parties.
Web hosting and it services Our webshost processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Our web host has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Our web host is obliged to observe secrecy on the grounds of the agreement.
Personal data that you make available to us for the benefit of our services are shared with our web builder and software developer. They have access to your data to provide us (technical) support, they will never use your data for any other purpose. They are obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Cookies are used to collect technical information regarding your use of the software, no personal data is collected and / or stored. The software developer reserves the right to share collected data within the company to further improve the service.
We use the services of our web host for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Our web host does not have access to our mailbox and we handle all our e-mail traffic confidentially.
Sometimes we can link your social media activities to ours. For example, if you publicly share your own photo of an item that you have purchased from El Ramla Hamra with the hashtag #elramlahamra through your social media accounts, then we can post that photo on our account. We do not do this automatically, because we first make a selection of photos. When replying we always mention your account name. Do you want us to delete your photo? Send us a private message via our accounts. We respond to it as quickly as possible.
The use of social media such as Facebook, Instagram, Pinterest, Twitter or YouTube does not apply to our terms and conditions and privacy statement, but to the conditions, privacy and cookie statement and other statements of the relevant social media. We advise you to read them carefully if you have questions about this.
Participation in tax and criminal investigation In some cases, El Ramla Hamra may be obliged to share your information in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.
Right to restriction of processing You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right of transferability You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights In such cases you have the right to object to the processing of your personal data by or on behalf of El Ramla Hamra. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.
We collect data for research purposes and to gain a better insight into our customers, in order to adjust our services to this information.
This website uses “cookies” (little text files being put on your computer) to help the website with analyzing how users use the site. The cookie generated information about your use of the website might be transferred to our own private, protected servers, owned by El Ramla Hamra or by a third party. We use this information to see how often you use the website, to make reports on website activity and to provide other services in regards to website activity and internet use.
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Questions and feedback
El Ramla Hamra
1013 EN Amsterdam
+31 (0)75 - 2340024
Contact person for privacy matters
Melanie el Haddad