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    FAQ


    Frequently asked questions

    1.1 Contact Details

    El Ramla Hamra

    Haarlemmerstraat 119

    1013 EN Amsterdam

      

    Tel: +31 (0)75 - 2340024 

    Whats app: +31 (0)6 106 42 214 / 06 243 08 553

    1.2 Opening Hours Shop amsterdam

     

    Monday and Tuesday: Closed

    Wed - Fr: 10.30 tot 18.00

    Sat: 10 tot 18.00

    Sun: 12 tot 17.00 uur

    1.3 I would like to assess a rug at home

    You can visit our store or easily order the rug online. No shipping costs will be charged. Je have 14 days to assess the rug. If you don’t like the rug after all, you can return it (within 14 days) or bring it back yourself.

    1.4 Do you ship outside the Netherlands?

    Yes, we ship worldwide.

    1.5 What are the shipping costs?

    In the Nertherlands any order of 50 Euros or more won’t be charged any shipping costs.

    Free shipping for all our rugs worldwide!

    Shipping costs depend on the weight. This will be automatically specified when you placed the order. El Ramla hamra uses the actual PostNL shipping costs. In principle, shipping is done with PostNL.

    1.6 How long does it take before we will send your order?

    We try to send your order to you within 2 business days.

    1.7 Payment Methods

    You can pay your order in various ways. Currently we offer the following payment methods::

    Payment method
    IDEAL
    Bank transfer: NL17 RABO 01604699 53 / BIC code RABONL2U
    PayPal
    Afterpay*
    VISA
    Mastercard
    Bancontact
    El Ramla Hamra gift card

    1.8 How long does it take before my order will be delivered?

    Note: Because of covid-19 there can be delays in delivery, in particular overseas.

     

    The Netherlands1-2 workingdays
    Europa2-4 workingdays
    USA & Canada3-7 workingdays
    Australia & New Zealand6- 9 workingdays

    1.9 Unfortunately the item doesn’t meet my expectations. Can I return the product?

    Yes you can return the product.

     

    How do I return the product?

    • The return shipment has to be submitted in writing at all times (there is no need to provide a reason for the return), within 14 days after receiving the order, after this term the purchase cannot be revoked anymore and is definitive.
    • The term starts the moment the ordered products have been delivered.
    • You can return the unused product in proper packaging stamped. Within 14 days after submitting of the return.
    • You need to prove (when needed) that delivered goods have been timely returned, by means of a receipt of the postal services.

     

    The return address is:

    El Ramla Hamra

    Haarlemmerstraat  119

    1013 EN Amsterdam

    1.10 I have returned my order. When do I receive my money back?

    If the return shipment complies with all terms & conditions, El Ramla Hamra will make sure that you will receive your money back within 14 days after receiving the return shipment. Costs for returning are at own costs.

    1.11 Are all your products from Morocco and are they hand made?

    All El Ramla Hamra’s products come from Morocco. We don’t use intermediaries and work directly with the craftsmen. We are always looking for special products. We have a lot of product made by our own design. Most products are manufactured traditionally. That means that some products might have little imperfections and inconsistencies. This shows its authenticity. Our products are being produced in small numbers.

    1.12 A lot of your products are vintage. When is a product really vintage?

    Nowadays vintage is used for everything and anything. Vintage in the true sense of the word means that the product is at least 25 years old. A vintage look is something completely different than real vintage. When we name our products vintage, they really are. Retro items have been newly made, but based on old designs.

    1.13 Complaints

    We try to provide you with the best possible service most beautiful products. However, if you have a complaint regarding one of our products or services we would like to respond to it as quickly and as adequately as possible. Do you have a complaint you could inform us in the following ways:

    Send us an email and receive a response within 2 business days

    Prefer direct contact? Call us at +31 (0)75 – 2340024

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