FAQ

El Ramla Hamra

Penningweg 93b

1507 VK Zaandam

Tel: +31 (0)75 - 2340024 

Whats app: +31 (0)6 106 42 214 / 06 243 08 553

Our showroom has several live shopping days throughout the year.An appointment for a visit is also possible.Call for an appointment or send a What's app message or email

We are open:

• Saturday March 11th 12 -16 uur
• Saturday March 18th 12 -16 uur
• Saturday March 25th 12 -16 uur
• Also you can come on other days  by appointment.

You can visit our store or easily order the rug online. No shipping costs will be charged. Je have 14 days to assess the rug. If you don’t like the rug after all, you can return it (within 14 days) or bring it back yourself.

Yes, we ship worldwide.

In the Nertherlands any order of 50 Euros or more won’t be charged any shipping costs.

Free shipping for all our rugs worldwide!

Shipping costs depend on the weight. This will be automatically specified when you placed the order. El Ramla hamra uses the actual PostNL shipping costs. In principle, shipping is done with PostNL.

We try to send your order to you within 2 business days.

In our showroom you can pay through pin and cash.

You can pay your order in various ways. Currently we offer the following payment methods::

Note: Because of covid-19 there can be delays in delivery, in particular overseas.

Yes you can return the product.

How do I return the product?

• The return shipment has to be submitted in writing at all times (there is no need to provide a reason for the return), within 14 days after receiving the order, after this term the purchase cannot be revoked anymore and is definitive.
• The term starts the moment the ordered products have been delivered.
• You can return the unused product in proper packaging stamped. Within 14 days after submitting of the return.
• You need to prove (when needed) that delivered goods have been timely returned, by means of a receipt of the postal services.

If the return shipment complies with all terms & conditions, El Ramla Hamra will make sure that you will receive your money back within 14 days after receiving the return shipment. Costs for returning are at own costs.

All El Ramla Hamra’s products come from Morocco. We don’t use intermediaries and work directly with the craftsmen. We are always looking for special products. We have a lot of product made by our own design. Most products are manufactured traditionally. That means that some products might have little imperfections and inconsistencies. This shows its authenticity. Our products are being produced in small numbers.

Nowadays vintage is used for everything and anything. Vintage in the true sense of the word means that the product is at least 25 years old. A vintage look is something completely different than real vintage. When we name our products vintage, they really are. Retro items have been newly made, but based on old designs.

We try to provide you with the best possible service most beautiful products. However, if you have a complaint regarding one of our products or services we would like to respond to it as quickly and as adequately as possible. Do you have a complaint you could inform us in the following ways:

Send us an email and receive a response within 2 business days

Prefer direct contact? Call us at +31 (0)75 – 2340024